Privacy Policy

1. Scope

This policy applies to the LevelUP public marketing website and the information LevelUP receives through its website forms and email-update program. Course enrollment, payment, learner accounts, and course activity may be processed through LearnWorlds or another clearly identified course platform. Additional notices or terms shown during enrollment or checkout may also apply.

2. Information We Collect

• Information you provide. We may collect your name, email address, course or topic interest, contact reason, message, communication preferences, and any other information you choose to submit.
• Email-subscription information. When you request course updates, we may record your email address, selected interests, signup source, confirmation status, signup time, and information needed to document consent and manage unsubscribes.
• Technical and usage information. Our hosting, security, and analytics providers may process limited technical information such as IP address, browser or device type, requested pages, referring page, timestamps, security events, and website-performance data. At launch, LevelUP intends to use Cloudflare Web Analytics, a privacy-focused analytics service that does not use cookies or local storage to identify or track individual visitors.
• Course-platform information. If you select a course or learner-login link, you may be directed to LearnWorlds or another course platform. That platform may collect account, enrollment, payment, and learning information under the notices presented there. LevelUP may receive information needed to provide the course, support learners, document completion, and meet legal or accounting obligations.

3. How We Use Information

• Respond to questions, support requests, and accessibility inquiries.
• Send course and launch updates when you have requested and confirmed them.
• Record topic preferences so communications are more relevant.
• Operate, secure, troubleshoot, and improve the website and forms.
• Understand aggregate website performance and visitor interest.
• Provide and administer courses when enrollment becomes available.
• Prevent fraud, abuse, spam, or security incidents.
• Comply with legal, tax, accounting, and regulatory obligations.

4. Email Communications

We use MailerLite to manage our email subscriber list and send course and launch updates. MailerLite processes subscriber information on our behalf. You must confirm your email address before marketing messages begin.

You may unsubscribe at any time using the link in any marketing email. Unsubscribing from marketing does not prevent LevelUP from sending a direct response to a question you submitted or an administrative message connected to a course or transaction.

5. Cookies and Analytics

The public website may use cookies or similar technology when necessary for security, forms, preferences, or third-party services. LevelUP's planned launch analytics service, Cloudflare Web Analytics, is designed to provide aggregate performance and traffic information without using cookies, local storage, or visitor fingerprinting for analytics.

If LevelUP later adds nonessential analytics, advertising, embedded media, or other tracking technologies, we will update this policy and provide any choices or consent controls required by applicable law.

6. How We Share Information

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.

We may disclose information to service providers that help us operate the business, such as Cloudflare for hosting and security, MailerLite for email communications, LearnWorlds for course delivery, and vendors that support forms, analytics, customer service, accounting, or security. These providers may use the information only as permitted by their agreements and applicable law.

We may also disclose information when reasonably necessary to comply with law, respond to legal process, protect rights or safety, investigate fraud or misuse, or complete a merger, financing, acquisition, or sale of business assets.

7. Data Retention

We retain information only as long as reasonably necessary for the purposes described in this policy, including providing requested communications or services, maintaining security, documenting consent and unsubscribes, resolving disputes, and meeting legal or accounting obligations. Contact inquiries may be retained while they remain relevant to the request or an ongoing business relationship. Subscriber information is generally retained until you unsubscribe or request deletion, although a limited suppression record may be kept to honor your unsubscribe request.

8. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Privacy Requests

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information, or to object to or restrict certain processing. You may also withdraw consent for future marketing at any time.

To make a privacy request, email info@leveluptraining.ai with the subject Privacy Request. We may need to verify your identity before completing a request. We will respond as required by applicable law and will not discriminate against you for exercising a privacy right.

10. International Processing

LevelUP and its service providers may process information in the United States and other countries. Those locations may have privacy laws different from the laws where you live. Where required, LevelUP or its providers will use recognized safeguards for international transfers.

11. Children's Privacy

The website and courses are intended for professional and career-development audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.

12. Third-Party Links

The website may link to third-party sites or services. Their privacy practices are governed by their own notices, and LevelUP is not responsible for those practices.

13. Changes to This Policy

We may update this policy as the website, courses, providers, or legal requirements change. The revised policy will be posted on this page with a new effective date. If a change materially affects information previously collected, we will provide additional notice when required.

14. Contact Us

Questions or privacy requests may be sent to info@leveluptraining.ai.