FAQ

LevelUP AI Training is a practitioner-led learning company creating practical, connected training for professionals and aspiring professionals. Its courses are built around understanding, realistic application, reasoning-rich explanations, targeted improvement, and evidence-based readiness.

LevelUP’s initial courses focus on project management, including certification preparation and responsible AI use. Future training may expand into ICT infrastructure and other professional fields.

Practical CAPM® Exam Preparation is available now as LevelUP’s flagship paid course. Free Practical AI labs are also available now, including the optional Practical AI Foundations introduction.

Yes. The Practical AI labs are available without payment, membership, or enrollment. Each guided lab shows how a project manager can use AI on focused project work while keeping judgment and accountability with people. Practical AI Foundations is also available as an optional introduction for people who are new to AI.

Yes. The CAPM course is available as a 24-hour online program of project management education. PMI currently requires at least 23 hours of project management education for CAPM eligibility, so successful completion of the LevelUP course exceeds that education requirement. PMI also requires a secondary degree, such as a high school diploma, GED, or global equivalent.

Learners who successfully complete the course receive a certificate documenting 24 hours of project management education. Candidates remain responsible for reviewing and meeting PMI’s current eligibility and application requirements.

LevelUP is built as one connected learning system. Questions continue the teaching through detailed explanations. Remediation addresses the cause of a misunderstanding. Retesting uses new situations to determine whether the improved reasoning transfers.

Readiness is based on demonstrated performance, not course completion alone. Evidence can include objective coverage, independent performance, correction of identified gaps, unseen retesting, cumulative work, and realistic simulations.

Yes. The initial courses are designed for self-paced online learning. Access begins when enrollment is activated.

Founders enrollment includes 12 months of access from enrollment. Regular enrollment will include six months of access. Both are one-time purchases with no subscription. Completion requirements, included activities, and support details are provided on the course page and during enrollment.

The Founders price is $99 for the first 50 paid founding enrollments and includes 12 months of access. Regular enrollment will be $199 with six months of access after those places are filled.

The Founders price includes the complete self-paced CAPM® preparation course, 450 unique exam-style practice questions, two full 150-question simulation exams, and 12 months of access from enrollment. Lesson practice, assessments, remediation, retests, and simulation exams use separate question sets. Each simulation exam uses its own 150-question set; retakes reshuffle that exam's questions into a new order. It is a one-time payment with no subscription.

Only purchases using the $99 founding offer count toward the 50 places. Free access, academic-partner purchases, and refunded enrollments are excluded.

The PMI certification exam fee is separate. Optional PMI membership is also sold separately. Purchasing the course does not include CAPM certification. Candidates must apply through PMI, meet its current eligibility requirements, and pass the certification exam.

Enrollment is open. Complete offer terms are provided during enrollment and checkout.

No. LevelUP cannot guarantee an individual exam result. Exam performance depends on factors no training provider can fully control.

LevelUP does stand behind its preparation process. Eligible learners who complete the published requirements and do not pass the CAPM exam receive a targeted recovery plan and an additional 90 days of course access at no additional cost. The Exam Support Promise is not a pass guarantee.

Learners remain responsible for eligibility and application requirements, preparation, exam scheduling, and exam performance.

Course purchases are non-refundable once course access has been granted, except where required by law, for duplicate charges, or when LevelUP cannot provide the purchased course as described.

The complete refund and cancellation terms are provided before payment.

AI may support learning and feedback, but verified instruction, professional judgment, and human accountability remain in control. AI is not used to provide unreviewed course instruction.

The LevelUP AI Mentor is available to enrolled CAPM learners inside the course. It can help learners revisit concepts, ask follow-up questions, and examine their reasoning. It is not a standalone public chatbot and does not replace verified instruction or learner judgment.

No. LevelUP AI Training is an independent education provider and is not affiliated with, sponsored by, or endorsed by Project Management Institute, Inc. PMI, CAPM, PMP, and related marks are trademarks of Project Management Institute, Inc.

LevelUP is working toward an accessible digital experience and targets WCAG 2.2 Level AA for the public website. Course accessibility details will be published with each course. If you encounter a barrier, contact info@leveluptraining.ai so LevelUP can review the issue and work to provide access or a reasonable alternative.